Amazon reduced operational costs by over 20% through disciplined automation, but the real win was...
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Small businesses face significant challenges from the U.S. civil justice system, including the...
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Situation: Our client raised concerns about two significant business liability areas—employee...
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Service-based SMBs must remain vigilant in protecting their operations, employees, and financial...
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Did you know that 60% of small businesses that suffer a major financial loss due to legal disputes...
Strategic Vision Setting: Implementing Your Plan
Did you know that companies with clearly articulated strategic plans are 40% more likely to...
How to Use the Holidays to Connect and Celebrate Your Team
The holiday season is a unique time to build meaningful connections with your staff, celebrate...
Unlocking the Potential of Work-Style Testing in Service-Based SMBs
Did you know over 75% of Fortune 500 companies use personality assessments for hiring and team...
Navigating the Risks of Work-Style Testing: Ensuring Success with the Right Help
While work style and personality testing can offer valuable insights and benefits to service-based...
Customer Retention From Start To Finish – Aligning Sales, Marketing, and Operations
If you want happier, more loyal customers, it starts with attracting and selling to the right...
Embedding the Service Design Mindset in Your Organization: A Focus on Employees
In today’s rapidly evolving business landscape, the concept of service design is gaining traction...
Optimizing Your Offering: How to Create a Customer Journey Map
A Customer Journey Map is an invaluable tool for service-based SMBs aiming to enhance their...
Podcast: How AI Will Transform HR’s Work
In this Honest HR podcast episode "How AI Will Transform HR’s Work," Jim Link explores the...
Leveraging Account-Based Marketing for Enhanced Sales & Marketing Synergy
Account Based Marketing (ABM) has emerged as a transformative force in the marketing landscape,...
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In the challenging business world, small and medium business (SMB) leaders often find themselves...