Buyers do not pay premiums for chaos. They pay premiums for repeatable performance. If you are targeting private equity or preparing for an…
Exit-Ready Revenue Engine: The Full Funnel Operating System for PE-Ready Growth
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Streamline Operations: Tactics to Refine Daily Workflows
Amazon reduced operational costs by over 20% through disciplined automation, but the real win was scalability. By removing inefficiencies from the…
Listen: Small Businesses Face Big Challenges from Liability
Small businesses face significant challenges from the U.S. civil justice system, including the growing threat of frivolous lawsuits. In this episode…
Proxxy Case Study: Liability Risks Seemingly Everywhere
Situation: Our client raised concerns about two significant business liability areas—employee contracts and cybersecurity. Due to rapid growth, they…
2025 Small Business Risks to Look Out For
Service-based SMBs must remain vigilant in protecting their operations, employees, and financial stability. Whether dealing with economic shifts,…
How to Protect Your Business: A Step-by-Step Guide
Did you know that 60% of small businesses that suffer a major financial loss due to legal disputes or compliance failures struggle to recover within…
Strategic Vision Setting: Implementing Your Plan
Did you know that companies with clearly articulated strategic plans are 40% more likely to achieve their goals? (Source: Harvard Business Review)…
How to Use the Holidays to Connect and Celebrate Your Team
The holiday season is a unique time to build meaningful connections with your staff, celebrate their diversity, and strengthen the overall culture…
Unlocking the Potential of Work-Style Testing in Service-Based SMBs
Did you know over 75% of Fortune 500 companies use personality assessments for hiring and team development? This trend demonstrates that…
Navigating the Risks of Work-Style Testing: Ensuring Success with the Right Help
While work style and personality testing can offer valuable insights and benefits to service-based SMBs, these tools are not without their risks….
Customer Retention From Start To Finish – Aligning Sales, Marketing, and Operations
If you want happier, more loyal customers, it starts with attracting and selling to the right ones. Customer retention isn’t just about after-sales…
Embedding the Service Design Mindset in Your Organization: A Focus on Employees
In today’s rapidly evolving business landscape, the concept of service design is gaining traction as a transformative approach not only for…
Optimizing Your Offering: How to Create a Customer Journey Map
A Customer Journey Map is an invaluable tool for service-based SMBs aiming to enhance their service experience. According to a study by PwC, 32% of…
Podcast: How AI Will Transform HR’s Work
In this Honest HR podcast episode “How AI Will Transform HR’s Work,” Jim Link explores the profound impact AI is expected to have on the…
Leveraging Account-Based Marketing for Enhanced Sales & Marketing Synergy
Account Based Marketing (ABM) has emerged as a transformative force in the marketing landscape, one backed by impressive data. ITSMA’s — a leading…