Regina Hartley, a seasoned human resources executive with more than 25 years of experience at UPS, delivers a compelling talk on why the best hire might not have the perfect resume. She contrasts two types of candidates: the “Silver Spoon,” who has had every advantage, and the “Scrapper,” who has fought through adversity to reach the same level of qualification. As someone who grew up in a tough environment and identifies as a Scrapper herself, Hartley argues that resumes reveal deeper stories than surface achievements. A series of odd jobs may reflect instability or, more meaningfully, resilience and perseverance. While the Silver Spoon may excel under ideal conditions, the Scrapper’s strength appears when things go wrong.
Through personal experience and research, Hartley highlights how early hardships can shape exceptional leaders. Studies show that among children who endure extreme adversity, about one-third grow up to lead successful lives, a phenomenon known as post-traumatic growth. Many renowned entrepreneurs, such as Steve Jobs, demonstrate how challenges like dyslexia can become assets, sharpening attention to detail and empathy. These individuals succeed not in spite of hardship but because of it.
Scrappers share traits such as self-reliance, purpose, persistence, and humor. They view setbacks as opportunities to adapt and grow. Relationships also play a crucial role, as mentors often help Scrappers realize their potential. Hartley’s own career was shaped by someone who saw her potential beyond her circumstances.
She concludes that companies benefit from hiring Scrappers. Diverse and inclusive organizations that value different backgrounds outperform their peers, as shown by DiversityInc data revealing a 25 percent performance edge over the S&P 500. Hartley urges leaders to look beyond polish and privilege and recognize the grit, empathy, and drive that adversity produces. When choosing between a Silver Spoon and a Scrapper, she says, bet on the underestimated contender.