In this episode of The Leader’s List, Bryon Morrison, Co-founder of Proxxy, talks with Scott Levy, CEO of Result Maps, about the essential role of business operating systems in helping companies scale effectively. Scott shares his journey in creating a system that...
A Customer Journey Map is an invaluable tool for service-based SMBs aiming to enhance their service experience. According to a study by PwC, 32% of customers will walk away from a brand they love after just one bad experience. By visualizing and analyzing customer...
Situation: Our client was struggling to keep up with their numerous personal and professional connections. Despite having a large network, they found it challenging to remember important details about their contacts, such as when they spoke last and what it was about,...
In the latest episode of Equifax’s podcast series, “Demystifying Data for Small Business,” experts dive into the crucial role data plays in driving growth and innovation for small businesses. The episode explores how businesses can overcome common...
Situation Our client was struggling with several factors, including staff turnover, lack of clear goals and metrics, employee complaints, and lingering questions about their service delivery processes. They knew that improving these areas was crucial for their...
