In this episode of The Leader’s List, Bryon Morrison and Tony Amador delve into the art of service design for small and medium-sized businesses (SMBs). If your customers aren’t passionate advocates for your brand, it’s time to rethink your approach. Bryon, CEO of Proxxy, and Tony, Co-Founder, share their expert strategies on how to create exceptional customer experiences that not only drive loyalty but also significantly boost your bottom line. Throughout the episode, they explore:
- The critical elements of service design in a service-oriented business
- How to understand and enhance your customer journey
- The importance of employee engagement in delivering outstanding service
- Key metrics for measuring success and improving customer satisfaction
- Real-life examples of transforming businesses through improved service design
Join us to learn how you can refine your service delivery, inspire customer loyalty, and ultimately increase your profits. Whether you’re a founder or a leader in an SMB, this episode offers actionable insights to take your business to the next level.
